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About Us
Rather than tell you about our facility and services ourselves, we want you to learn about us from our guests. We strive for excellent customer service everyday. We look forward to serving you and sharing our "what can we do for you" philosophy during your next air travel experience!
Read some of our guest's comments:
"I just wanted to thank you for the great service that Park It Here has. Every time I leave there I say I'm going to make sure that someone knows what a great job the people there do, but don't get around to doing it. I parked there this past weekend and as always the employees were more than courteous-and seem sincere about it! Especially the check-out. Unfortunately, it has become customary to have low expectations with so many companies, but Park It Here exceeds them. It is affordable and so easy to use.
Keep up the good work!"- S.M. 1-1-10
"I would like to start off by saying thank you for having such a great company with great customer service. Being in the shuttle bus manufacturing business I have use my share of parking services all over the United States and I would have to say that Parkit here is the best by far. There is no comparison. I drive to Memphis every other week to fly out for work. I am not fan of small airplanes so I take the four and half hour drive to Memphis to be on a bigger plane. After this commute and being tired your staff always puts a smile on my face and always makes me feel better the rest of the day. Even returning back to Memphis I do not know the girls name in the pay booth but she always make me smile and feel like I am the best person and customer ever. Now that's customer service.
Once again thank you and please tell all of your employees THANK YOU as u have a customer as long as I am traveling." B.B.
- L.B. 1-1-10
"I've always had a pleasant experience at ParkItHere! That's why I'm trusting you with my wife and daughter on this reservation (they're the ones parking this time)." Matt - L.B 1-1-10
"Hi Johanna ~ you might remember me. I met you Wednesday night when I returned from my recent trip and discovered my car wouldn't start because of a dead battery in my key FOB. As you know, Lexus' have "push button" ignitions which require the FOB to start the car. I want to thank you for being so generous in allowing Wesley Johnson to drive me to Walgreens to purchase a new one.
I have been a customer of yours for a couple of years now and truly have enjoyed the service I receive but more important, the professionalism of your staff. They truly make every effort to be pleasant and ensure the customer is satisfied with the experience. April has been such a joy to know that I've recommended "Park it Here" to everyone I know who travels. As a Human Resources Manager, I often wondered what the secret was. How does the owner create this friendly environment with such a focus on customer satisfaction? It's remarkable because every employee has it. I have to admit that I have asked several employees about the "owner" and the answer is always the same?"she believes in customer service".
Well you certainly proved that to me Wednesday night. I also wanted to tell you how very helpful Wesley was to me in my time of need. At the time you thought of him driving me to Walgreens, I had already called AAA but had a very uncomfortable feeling about them being able to help me. So I was really relieved when you made the offer. Wesley did take me to the Walgreens; unfortunately they did not have my battery type (1632). When I left the store I was not a happy person, so he offered to take me to an auto parts store. At that same point in time, I received a call back from AAA who was at the garage, so I said no just take me back. When we returned, the dispatcher misunderstood my request and thought I needed a car battery. Worse yet, the driver tell's me he can't take me to the auto-parts store?.sorry.!!! Hearing that, Wesley told me to get back in his vehicle, that he would take me to the auto parts store! Imagine my disbelief when I discovered that it had no batteries either. At this point I couldn't ask Wesley to go any further and told him, "I'll just get a cab home and return tomorrow with the spare FOB". Wesley was more determined than ever to get my problem solved. Not only did he offer to take me to another Walgreens on the way back to the garage but since he was getting off work soon, he would personally take me home even though it was out of his way to do so. Well, as it turns out, the third time was the charm! I found the battery and I was able to finally start the car and get home.
I can not tell you how much I appreciated his help on that night. As you had just returned from a trip, I'm sure you can appreciate it when I tell you; it had been a very long and tiring day. Not being able to get my car home would have been the end of a very bad day, but Wesley would not be denied. He ensured it was a good day after all. I simply couldn't let his good works go by without bringing it to your attention. I wish I had 50 of him!
I won't delay you any longer as I'm sure you're a very busy person. Just wanted to thank you and your staff for what you do. Please convey to Wesley my sincere gratitude." - L.B 1-1-10
"It was raining and the driver greeted us with the umbrella. The service was excellent." -S.C. 10-13-09
"I was so impressed by the help I received from your employees. I returned back from a trip to find my car on a flat. Mr. Alvin {driver} and Mr. Vander {driver} both helped to change my tire. Mr. Greg Rose {controller} came out to assist as well. I was later informed by Tammy {manager} that they had tried to air it up the previous night, but the air was coming out as fast as they were putting it in. It is great to know that you have people like this working for you! It is a total WOW factor!" -Michelle J. 9-23-09
We asked our guests: "What could We have done to improve your experience?"
"Nothing. You have the best customer service in Memphis. Keep up the good work! Start planning for additional covered parking, so I will never have to park at the airport again." -Cory M.
"Nothing. You are, by far, the best parking (etc) service I have ever used. I have traveled from Cleveland, OH, Chicago (both airports), Pittsburgh, and Nashville and NOBODY compares!" -Kim M.
"I love that the people are so patient and helpful, especially for a mom with 2 kids." -Angela B.
"Nothing! We will gladly refer you to friends and acquaintances. Excellent car wash, too! Every staff member was courteous and happy, which is refreshing. From being offered water, to honoring our misplaced voucher, you are the best!" -Sally W.
"Everything is excellent. You make all of my department and myself feel like VIPs." -Spencer E.
"Nothing... this is the most awesome place. I have bragged to everyone at [guest's employer- a leading hotel chain] that we should park no place else. From the inbound driver to the pick up... my name was used, I felt welcomed... If that is a $46 car cleaning, I couldn't imagine what $150 would be... I would have paid $150 to have what an excellent job I received! So grateful!" - Kathy B.
"Nothing! Perfect! Will use again! 2nd time using and will refer to everyone!! I had my car detailed on 1/15/07 and it was fabulous! The guy did a terrific job. Very impressed. Will use again!" -Angela C.
"Nothing! Nathan [detail dept] was alerted by Valerie that our car did not start. He was there in one minute with gas to help us. Then we were on our way!" -Lew and Jane E.
"All of the employees are genuinely nice. None of them seem to be trying. It seems natural. Great people!!" -Chris C.
"Nothing. My experience was outstanding. The pride and ownership your employees demonstrated made me feel great about your company. As long as you don't change, I will not park anywhere else! Great job! By the way, I never fill out surveys. I felt compelled after experiencing you service!" -Dale D.
"This was our first time using Parkit Here- it was incredibly easy and a super value! We will definitely be back." -William A.
"Nothing. I was very satisfied. Customer Service is finally back. Thank You." -Barbara R.
"Nothing. Clean, quality facilities and VERY friendly/professional service- on the phone, the drivers, and the cashiers. We will definitely use you again!"
"It was the best part of our horrible trip we had just had very great staff!!" -Gidget E.
"Not a thing! Great service, great employees! Only parking service I'll use at the Memphis airport. I've used your service several times. The attitude and friendliness of all the amployees had been outstanding!" -Don M.
"Nothing! Everything and everybody is great. The other parking facilities do not even compare! I also love your internet coupons. Your prices are competitive." -Jana L.
"Nothing. Both driver and cashier were extremely helpful and nice need more employees to be like that. I would come back again and request your services to my friends." -Mattla Z.
"Everything was absolutely the best service I could ask for. The 4am driver on 1/14/06 helped us with directions on what to do as we left our car in your care. Also a tremendous help with the luggage. Ms. Hawkins took very good care of informing me of my Gov. discount." -Dorothy W.
Thanks to our wonderful guests for their kind words!!!
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